Tracking Your Delivery
‘Aline Mobility’ mainly uses a Royal Mail Tracked Delivery service so you can be assured of the best the UK delivery network has to offer. We also do our level best to keep the cost of any orders as low as possible for you. There is FREE DELIVERY* on all orders over £20.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses. Orders under £5 excluding VAT are £2.95 and orders up to £20.00 excluding VAT are only £3.95 P&P no matter how many items make up your order.
If you are looking to have orders delivered outside the UK mainland, please enquire for specific delivery prices and we'll do our best to keep the delivery costs as low as we can.
Processing & Dispatch of Your Order
All orders received before 2pm, Monday – Friday, will be processed the same day. Orders are sent using the most efficient and reliable service, mostly via Royal Mail but for larger orders we also use other couriers such as Yodel, UPS, Hermes, or TNT. These services vary from 1-5 business days delivery, on rare occasions may take slightly longer. Some of our larger products/special order products (e.g. some rise recline chairs, power chairs, electric beds) are made to order so will need more time. Under the Distance Selling Regulations, we have 30 days to deliver to you but please be assured that we strive to deliver as quickly as possible – most routine and in stock orders within 48hrs!
For some of our Larger items including mobility scooters, delivery will be arranged with our own ‘Aline Mobility’ delivery team, for example with Rise Recline Chairs, Electric Beds, Mobility Scooters and Mobile Hoists, our delivery team will book a mutually preferred delivery date and slot (A.M or P.M) and the equipment will be delivered and fully set up for you, so you have piece of mind that huge boxes will not just turn up on your front doorstep at an unknown time, for you to put the equipment together yourself.
* Our free delivery or standard delivery charge is applicable to deliveries to mainland UK and is applicable to most orders going beyond the mainland. However, delivery to the Scottish Isles and Highlands, the Isle of Wight, Isle of Man, Northern Ireland as well as the Channel Islands may be extra depending on the weight or size of your order. Please call us if you would like some more information. Alternatively, if our Customer Services team is not available, you are welcome to place your order if you live in one of these destinations, and we will call you if there is an extra charge for delivery. We certainly deliver smaller items to all these destinations for our standard delivery fee.
Out Of Stock
Occasionally we might be out of stock of an item. In this situation we will try to contact you by phone or email to let you know. If you would rather not wait for the item to come into stock/be delivered, then we can offer the option to cancel your order with a full refund if you would rather not wait or would prefer not to receive a suitable alternative.
Returns and Refunds Guarantee
We guarantee your satisfaction. All of our products come with a 14 day return and full refund, as long as returned to us as received. Unopened/Boxed/Unused.
The only exception to our returns is that we cannot offer refund or returns on any hygiene products – due to health and hygiene reasons – this includes any incontinence products - washable and disposable, slings, any bedding and beds, toilet and bathroom aids, Or Any special order in items e.g made to measure items, special order scooters, special install items e.g stairlfits, ceiling hoists,etc.
Please contact us prior to ordering your item if you are unsure re the returns process.
All products come with a manufacturers guarantee - normally 1 year, and sometimes more for items such as Rise and Recline chairs, some scooters, stairlifts and ceiling hoists etc. Please contact us if your product becomes faulty within your manufacturers guarantee period and we will arrange the necessary arrangements required for faulty returns/repairs etc.